Privacy Policy

At Temperature Technology (Pty) Ltd, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you interact with our website and services, in line with the Protection of Personal Information Act, 2013 (POPIA).

Information We Collect

We may collect personal information that you voluntarily provide to us, such as your name, contact details, email address, and any other information you choose to share when submitting enquiries, requesting quotations, or subscribing to our services.

We may also collect non-personal information automatically, such as your IP address, browser type, and usage data to help us improve our website performance and user experience.

Purpose of Collection

We collect and process personal information only for legitimate business purposes, including:

Responding to enquiries and service requests
Processing orders, quotations and invoices
Providing customer support
Sending updates, promotions or important notices (where consent has been given)
Ensuring compliance with legal and regulatory requirements

Consent and Your Rights under POPIA

By providing us with your personal information, you consent to our use of such information in accordance with this Privacy Policy. In line with the POPIA Act, you have the right to:

Access the personal information we hold about you
Request correction or deletion of your personal information
Withdraw consent for direct marketing at any time
Lodge a complaint with the Information Regulator if you believe your personal information has been misused

How We Protect Your Information

We implement reasonable technical and organisational measures to safeguard your personal information against loss, unauthorised access, disclosure, alteration or misuse. While we take every precaution to protect your data, please note that no system is completely secure.

Sharing of Information

We will not sell or rent your personal information to third parties. We may only share your information with trusted service providers who assist us in operating our business, such as IT support, payment processors, or logistics providers, and only to the extent necessary for them to perform their services.

Where required by law, we may disclose personal information to regulatory authorities or law enforcement agencies.

Retention of Information

We will only retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once information is no longer needed, it will be securely deleted or anonymised.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyse site traffic and improve our services. You can choose to disable cookies in your browser settings, though this may affect the functionality of the website.

Third-Party Links

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of such third-party sites and encourage you to review their policies before providing any personal information.

Updates to This Policy

We reserve the right to update or amend this Privacy Policy at any time and without prior notice. Any changes will be effective immediately once published on our website, and your continued use of our services after such changes will constitute acceptance of the updated terms.