Privacy Policy

Effective date: 14 July 2026

1. Introduction

Temperature Technology (Pty) Ltd respects your privacy and is committed to protecting personal information processed through our website, client portal, business operations and the provision of our heating, ventilation, air conditioning and related services.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Protection of Personal Information Act 4 of 2013, referred to as POPIA, and other applicable South African laws.

For purposes of POPIA, Temperature Technology (Pty) Ltd is the responsible party because it determines why and how personal information is processed.

2. Our Details

Responsible party: Temperature Technology (Pty) Ltd

Johannesburg office:
8 5th Street
Booysens Reserve
Johannesburg
2109

Cape Town office:
42 Ross Street
Bothasig
Cape Town
7441

Telephone: 011 835 3720
Email: info@temptech.co.za
Website: www.temptech.co.za

Information Officer: Joshua Spagnoletti
Information Officer email: info@temptech.co.za

Privacy and POPIA related requests should be marked for the attention of the Information Officer.

3. Who This Policy Applies To

This Privacy Policy applies to personal information relating to:

Customers and prospective customers
Representatives and employees of customers
Suppliers, contractors, subcontractors and consultants
Property owners, tenants and building managers
Website visitors and authorised client portal users
People who contact us, request quotations or submit service enquiries
Job applicants and other individuals who interact with our business

Under POPIA, personal information may relate to an identifiable individual and, where applicable, an identifiable existing juristic person such as a company or close corporation.

4. Personal Information We May Collect

Depending on how you interact with us, we may collect the following categories of personal information:

4.1 Identification and contact information

This may include your name, surname, company name, job title, telephone number, email address, physical address, billing address and other contact information.

4.2 Enquiry and quotation information

This may include information supplied when requesting a quotation, booking a service, reporting a fault, submitting an enquiry or communicating with our employees.

4.3 Property, site and project information

This may include property addresses, access instructions, building information, equipment details, installation requirements, site contacts, drawings, specifications, project photographs and other information reasonably required to provide our services.

4.4 Commercial and financial information

This may include purchase orders, quotations, invoices, account information, payment records, tax information and other information connected with a commercial transaction.

We do not normally collect or store complete bank card details directly. Payments may be processed through banks or payment service providers where applicable.

4.5 Client portal and account information

Where you use our client project portal, we may process your username, email address, account permissions, login records and information about the projects and documents you are authorised to access.

Project documentation may include operating and maintenance manuals, certificates, commissioning information, drawings and other records relating to a completed project.

You are responsible for keeping your login details confidential and notifying us if you believe that your account has been accessed without authorisation.

4.6 Communications

We may retain emails, telephone records, messages, complaints, service requests and other correspondence exchanged with us.

Telephone calls may be recorded where lawful and where appropriate notice has been provided.

4.7 Website and technical information

When you visit our website, certain information may be collected automatically, including:

Your internet protocol address
Browser and device information
Operating system
Approximate location derived from your internet protocol address
Pages visited and actions taken on the website
Date, time and duration of visits
Referring website or search engine
Cookie and similar technology information

4.8 Recruitment information

Where you apply for employment, we may process your curriculum vitae, qualifications, employment history, references, identity information and other information relevant to the recruitment process.

5. Sources of Personal Information

We generally collect personal information directly from you.

We may also receive personal information from:
Your employer or another person authorised to act on your behalf
A customer, consultant, main contractor, property manager or project team
Suppliers, subcontractors and service providers
Publicly available sources and professional directories
Regulatory authorities, industry bodies or credit providers where legally permitted

Website, email, security and information technology systems

Where information is obtained from another source, we will process it only where permitted by law and where it is reasonably necessary for our business activities.

6. Why We Process Personal Information

We may process personal information for the following purposes:

Responding to enquiries and service requests
Preparing and issuing quotations, tenders and proposals
Designing, installing, commissioning, maintaining and repairing HVAC and related systems
Scheduling technicians, contractors and deliveries
Managing projects, sites and customer relationships
Providing authorised access to project records through our client portal
Processing purchase orders, invoices, payments and account queries
Communicating operational, safety, project and service information
Managing warranties, guarantees and after sales support
Maintaining business, technical, financial and compliance records
Verifying the identity and authority of people requesting access to information
Protecting our employees, customers, systems, premises and property
Preventing fraud, unauthorised access and other unlawful activity
Managing disputes, complaints and legal proceedings
Complying with tax, employment, health and safety, company, construction and other legal obligations
Recruiting and assessing prospective employees
Improving our website, services and customer experience
Sending direct marketing where permitted by law

7. Grounds on Which We Process Information

We will only process personal information where there is a lawful justification for doing so.

Depending on the circumstances, we may process personal information because:

You have consented to the processing
Processing is necessary to take steps at your request before entering into a contract
Processing is necessary to enter into or perform a contract
Processing is required to comply with a legal obligation
Processing is necessary to protect your legitimate interests
Processing is necessary for the legitimate interests of Temperature Technology or a third party, provided those interests do not unjustifiably infringe your privacy

Where we rely on consent, you may withdraw that consent. Withdrawal will not affect processing that was lawful before the consent was withdrawn or processing that remains lawful on another basis.

8. Mandatory and Voluntary Information

Unless otherwise indicated, providing personal information is voluntary.

Certain information may be required to:

Respond to an enquiry
Prepare an accurate quotation
Open or manage an account
Provide access to the client portal
Attend a property or work site
Perform a service or contractual obligation
Issue invoices or comply with legal requirements
Mandatory fields will generally be identified on the relevant form. If required information is not supplied, we may be unable to provide the requested quotation, service, access or assistance.

9. How We Share Personal Information

We do not sell or rent personal information.

We may share personal information with the following categories of recipients where reasonably necessary:

Employees and authorised representatives of Temperature Technology
Website hosting, information technology, cloud storage, cybersecurity and email service providers
Accounting, payroll and business administration providers
Banks, payment providers, insurers and credit providers
Suppliers, manufacturers, subcontractors, technicians and logistics providers
Engineers, consultants, quantity surveyors, main contractors and other authorised project participants
Auditors, attorneys and other professional advisers
Regulatory authorities, courts, law enforcement agencies and government departments where required or permitted by law
A purchaser, successor or adviser involved in a proposed sale, restructuring or transfer of all or part of our business, subject to appropriate confidentiality and legal safeguards
Service providers that process personal information on our behalf are required to process it only for authorised purposes, maintain confidentiality and implement appropriate security measures.
Where required, we enter into written agreements with service providers that process personal information on our behalf.

10. International Transfers

Some website, cloud, email, software or information technology service providers may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with POPIA. This may include ensuring that:

The recipient is subject to a law, binding agreement or binding corporate rules providing an adequate level of protection

The transfer is necessary for the performance of a contract

You have consented to the transfer where consent is the appropriate basis

Another lawful basis permitted by POPIA applies

11. Direct Marketing

We may send information about our services, maintenance programmes, promotions or business updates where permitted by law.

Electronic direct marketing will generally only be sent where:

You have provided consent

You are an existing customer and the communication relates to our own similar products or services, as permitted by law

Each electronic marketing communication will identify Temperature Technology and provide a reasonable and free method of opting out.

You may object to direct marketing or withdraw your marketing consent at any time by:

Using the unsubscribe option contained in the communication

Contacting us at info@temptech.co.za

Calling us on 011 835 3720

We will process opt out requests as soon as reasonably practicable. We may retain limited information on a suppression list to ensure that your marketing preference continues to be respected.

Operational communications concerning an existing quotation, contract, project, account, service appointment, safety matter or legal obligation are not treated as direct marketing.

2. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, protect the website and improve our services.

Cookies may include:

12.1 Strictly necessary cookies

These cookies are required for website security, navigation, forms, login functions and the operation of the client portal.

12.2 Preference cookies

These cookies remember choices such as language, display and other website preferences.

12.3 Analytics cookies

Where enabled, these cookies help us understand how visitors use the website, which pages are visited and how the website can be improved.

12.4 Marketing cookies

Where enabled, these cookies may be used to measure advertising or deliver more relevant content.

13. Information Security

We implement appropriate and reasonable technical and organisational safeguards designed to protect personal information against:

Loss or damage
Unauthorised destruction
Unlawful access or use
Unauthorised alteration or disclosure
Accidental disclosure
Misuse

Our safeguards may include access controls, passwords, user permissions, secure hosting, backups, malware protection, confidentiality obligations, employee awareness measures and restrictions on access to project and customer information.

We regularly consider reasonably foreseeable internal and external risks and update safeguards where necessary.

No internet, email or storage system can be guaranteed to be completely secure. However, this does not reduce our obligation to take appropriate and reasonable steps to protect personal information.

14. Security Compromises

Where there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will investigate and take reasonable steps to contain and address the incident.

Where required by POPIA, we will notify the Information Regulator and affected data subjects as soon as reasonably possible, subject to any lawful delay required for an investigation or by law enforcement.

Notifications may include information about the possible consequences of the compromise, steps taken by us and recommended measures that affected people can take to protect themselves.

15. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or subsequently lawfully processed.

Retention periods may be affected by:

Legal and regulatory requirements
Tax and accounting obligations
Contractual requirements
Warranty, guarantee and maintenance periods
Project record and professional requirements
Health and safety requirements
Potential or existing disputes and legal proceedings
The need to establish, exercise or defend legal rights

When personal information is no longer required or lawfully authorised to be retained, it will be securely destroyed, deleted or de-identified.

Information retained for historical, statistical or research purposes will be subject to appropriate safeguards.

16. Your Rights

Subject to POPIA and other applicable laws, you may have the right to:

Ask whether we hold personal information about you
Request access to your personal information
Request information about third parties or categories of third parties that have had access to your information
Request the correction of inaccurate, incomplete, misleading or outdated information
Request the deletion or destruction of information that we are no longer authorised to retain
Object to certain processing on reasonable grounds
Object at any time to processing for direct marketing
Withdraw consent where processing is based on consent
Request that processing be restricted in appropriate circumstances
Lodge a complaint with the Information Regulator

We may require sufficient proof of identity and authority before responding to a request. This is necessary to protect personal information from unauthorised access.

Some requests may be refused or limited where required or permitted by law, including where information must be retained for legal, contractual, evidentiary or regulatory purposes.

Requests may be submitted to info@temptech.co.za and should be marked for the attention of the Information Officer.

17. Special Personal Information

We do not intentionally request special personal information through general website enquiry forms unless it is reasonably necessary and lawfully permitted.

Special personal information may include information concerning health, biometric information, religious or philosophical beliefs, race or ethnic origin, political persuasion, trade union membership, sex life or alleged criminal conduct.

Please do not provide special personal information through our website unless it is necessary for a specific request and you are authorised to provide it.

Where special personal information is processed, we will do so only where permitted by POPIA and with appropriate safeguards.

18. Personal Information of Children

Our website and services are not directed at children, and we do not intentionally collect personal information directly from children through our general website services.

Where information concerning a child is reasonably required, it will only be processed where permitted by law, including where consent or authorisation from a competent person has been obtained where necessary.

19. Third Party Websites

Our website may contain links to websites, platforms or services operated by third parties.

Temperature Technology is not responsible for the content, security or privacy practices of third party websites. You should review the privacy notice of any external website before supplying personal information.

20. Access to Records and Our PAIA Manual

Requests for access to records may also be governed by the Promotion of Access to Information Act 2 of 2000, referred to as PAIA.

Our PAIA Manual explains:

The categories of records held by Temperature Technology
The procedure for requesting access to records
The contact details of our Information Officer
Applicable forms and fees

A request for access may be refused where a ground for refusal under PAIA or another applicable law applies.

21. Complaints

We encourage you to contact our Information Officer first so that we can investigate and attempt to resolve your concern.

Information Officer: Joshua Spagnoletti
Email: info@temptech.co.za
Telephone: 011 835 3720

You also have the right to lodge a complaint with the Information Regulator of South Africa.

Information Regulator contact details:

POPIA complaints: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Telephone: 010 023 5200
Toll free: 0800 017 160
Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191

The Information Regulator may require completion of the prescribed complaint form or submission through its electronic services platform.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations or legal obligations.

The latest version will be published on our website and will show the date on which it was last updated.

Where a change materially affects how personal information is processed, we will take reasonable steps to bring the change to the attention of affected people where appropriate.

Previous versions may be requested from our Information Officer.